Delivery and transport
What is the price of shipping in the Czech Republic?
Postage with the carrier Zásilkovna costs CZK 59, GLS costs CZK 89. You will receive free shipping if the total price of the goods in your bag is higher than CZK 2,000 for the carrier Zásilkovna. In the case of payment for goods on delivery, a cash on delivery fee of CZK 40 will be added to the final price.
My order hasn't arrived, what should I do?
The courier sent you the shipment number in an email. Please contact the courier directly or contact firstname.lastname@example.org, we will be happy to help you find out where your package is and why it is delayed.
How quickly will my items be shipped after ordering online?
An order we received before 12:00 is shipped the same business day and delivered to your address the next business day. The order after 12:00 is sent the next working day and delivered the working day after. The total delivery time is 1-2 days.
What if the package is damaged during transport?
In this case, it would be best to not accept the shipment from the courier, reject the package and inform us of the situation. We will do our best to send you your purchase again or return the paid amount to you as soon as possible. When you decide to accept the package from the courier, remember that you must write a damage report with them directly. Otherwise, the subsequent complaint would not be taken into account by the courier and the damage would be difficult for both you and for us to prove. When damage is found and a report is filed, the package stays with you for the time being. We guarantee that we will help you with the process of sending the damaged package back to us and with further settlement of the whole matter.
Can I "postpone" the shipment of my order for a few days?
Yes! Write the request in the order or contact our customer service, either by email or phone. Please have your order number on hand.
Can I get free shipping?
You will receive free shipping for purchases over 2000 CZK and we will deliver the package to you with the Zásilkovna carrier.
In the case of payment for goods on delivery, a cash on delivery fee of 40 CZK will be added to the final price.
Where can I track my package?
After shipping your package, you will receive a confirmation email, where you will find a link with a trace number to track the shipment.